Product Condition and Jewellery Care
All jewellery available for purchase is vintage or second hand unless stated otherwise. As pre owned items, signs of age such as light scratches, surface wear or minor imperfections may be present and are considered part of the character of vintage jewellery. Customers are encouraged to review all descriptions, measurements and photographs carefully prior to purchase.
All sterling silver jewellery is cleaned, sanitised and polished before dispatch. Authenticity is verified through hallmarks where available or by appropriate testing methods including acid testing.
Vintage sterling silver may naturally tarnish or change in appearance over time depending on wear and storage conditions. Exposure to moisture, perfumes or chemicals may accelerate this process. Ongoing care of jewellery becomes the responsibility of the customer following delivery.
Shipping and Returns
Shipping to the UK, Ireland, and European Union countries is available on all items. Shipping costs are paid by the buyer unless otherwise stated — UK delivery is £2.99 and is shipped by RM and EU delivery is £10, regardless of order size send by FedEx. Any taxes, DDU or duties are paid by customers. For international delivery outside of the EU, please get in touch to arrange shipping prior to purchase.
Orders are dispatched within a reasonable timeframe and tracking information will be provided where available. Delivery estimates are provided by the postal service and remain outside the control of the business. The shop cannot be held responsible for delays, loss or damage occurring during transit, although reasonable assistance will be offered where possible.
Due to the vintage and second hand nature of all jewellery, returns are not accepted for change of mind, sizing preference or visible wear consistent with age and prior use. If an item arrives damaged or materially different from its description, the customer must contact the shop within forty eight hours of delivery and provide photographic evidence. Approved returns must be received within 14 days of confirmation and returned in the same condition as supplied. Return postage costs remain the responsibility of the customer unless agreed otherwise. Each request is reviewed on an individual basis.
Privacy Policy
Personal information provided during purchase is used solely for processing orders, arranging delivery and communicating with customers. Information may be shared only where necessary with payment providers or delivery services in order to complete transactions.
Customer data is stored securely and may be removed from business records upon request by contacting the shop directly.